Company Name

Cosmaceutical Research Lab, Inc.

Location

Surrey, British Columbia

Industry

Personal Care and OTC Pharmaceutical Products

Solution

BatchMaster Enterprise ERP

Systems Replaced

Disparate Systems

Cosmeceutical Improves Manufacturing Efficiency and Inventory Control with BatchMaster ERP

Cosmaceutical Research Lab, Inc. is a contract manufacturer specializing in liquids, lotions, creams, and other products for the personal care and OTC pharmaceutical industries. The company provides end-to-end services including formulation, research and development, manufacturing, and packaging.

As Cosmaceutical continued to grow, its disconnected systems and manual processes became increasingly difficult to manage. To improve visibility, inventory control, and operational efficiency, the company selected BatchMaster ERP as its fully integrated manufacturing solution.

Challenges

Before implementing BatchMaster ERP, Cosmaceutical relied on spreadsheets, Microsoft Office tools, and custom-built applications that operated independently from one another.

1. Disconnected Systems and Duplicate Data Entry

The company managed information across multiple standalone systems, resulting in duplicate data entry, inconsistent data, and communication gaps between departments.

“We had the classic islands of information,” explained Bill Ghuman. “One department didn’t know what another department was doing.”

2. Limited Inventory Visibility and Control

As product lines expanded, managing inventory manually became increasingly difficult. The company needed stronger inventory management capabilities and better visibility into raw materials, production commitments, and purchasing requirements.

3. Manual Lot Tracking Processes

Lot tracking and mock recall procedures were managed using spreadsheets and custom applications, making the process time-consuming and inefficient.

4. Difficulty Scaling Operations

With continued growth and expansion into a new 50,000-square-foot facility, Cosmaceutical required a scalable ERP system that could support manufacturing, formulation, inventory, and customer service operations on a single platform.

Solution

After evaluating several ERP solutions, Cosmaceutical selected BatchMaster Enterprise ERP for its integrated process manufacturing functionality and its ability to support all areas of the business.

BatchMaster ERP provided integrated capabilities for:

Formula and product management
Manufacturing and production control
Inventory management and lot tracking
Purchasing and material planning
Customer order processing
Reporting and operational visibility

The company implemented BatchMaster using a train-the-trainer approach, enabling internal teams to tailor training to their operational workflows and business processes.

Key Results

1. Increased Manufacturing Efficiency

Following implementation, Cosmaceutical reported an 18–22% increase in manufacturing efficiency.

BatchMaster streamlined production processes, improved visibility across operations, and helped the company better manage production workflows and material usage.

2. Improved Inventory Control and Reduced Material Costs

BatchMaster significantly improved inventory visibility and accuracy across the organization.

The company now has real-time insight into:

This improved visibility helped Cosmaceutical reduce material holding costs while supporting its just-in-time manufacturing strategy.

3. Faster and More Reliable Lot Traceability

BatchMaster’s integrated lot tracking capabilities simplified mock recalls and improved traceability throughout the supply chain.

The company gained confidence in its ability to quickly perform recalls and meet customer and regulatory requirements if needed.

4. Elimination of Duplicate Data Entry

By replacing disconnected systems with a single integrated ERP platform, Cosmaceutical eliminated much of the duplicate and triple data entry that previously existed across departments.

This improved overall data accuracy while reducing administrative workload.

5. Improved Customer Response Times

With formulation, costing, and inventory information available in one system, Cosmaceutical can now respond to customer quote requests and inquiries much faster than before.

6. Better Reporting and Operational Visibility

BatchMaster provides management with improved access to operational and inventory information, allowing teams to analyze production activity, monitor inventory usage, and make more informed business decisions.

Looking Ahead

Today, BatchMaster ERP serves as the operational backbone of Cosmaceutical Research Lab, Inc., supporting departments across the entire organization.

The company continues to leverage BatchMaster to improve manufacturing efficiency, strengthen inventory management, streamline traceability processes, and support continued business growth.

About BatchMaster Software

BatchMaster Software is a leading provider of ERP solutions that help emerging and growing formula-based manufacturers streamline their operations and scale production while reducing costs and complying with changing customer demands and ever more stringent regulatory mandates. The company delivers industry-specific solutions for Food, Beverage, Nutraceuticals, Pharmaceuticals, Cosmetics, Chemicals, and other process industries. BatchMaster ERP is seamlessly embedded within SAP Business One, providing a comprehensive process manufacturing solution available on-premise and in the cloud. BatchMaster Software has served the process manufacturing market for over 30 years and supports thousands of customers worldwide.