Customer Care

Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Our industry experienced, product experts are dedicated to the ongoing support of your questions and issues, using an automated case management system to track issues. When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.

Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Your dedicated Customer Account Manager will keep you informed of available software upgrades and training materials, as well as system performance audit and other service offerings.

BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of support desk coverage and response times. An online help desk portal that enables you to submit and track your questions and issues, and collaborate with your customer support team.

When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.