24x7 Technical Support for Your ERP System - BatchMaster ERP Request a Demo

Customer Care

Customer Care

Customer Benefits

Manufacturing ERP

customer care

Helping you manage your growth and meet your business objectives

Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Our industry experienced, product experts are dedicated to the ongoing support of your questions and issues, using an automated case management system to track issues. When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.

Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Your dedicated Customer Account Manager will keep you informed of available software upgrades and training materials, as well as system performance audit and other service offerings.

BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of support desk coverage and response times. An online help desk portal that enables you to submit and track your questions and issues, and collaborate with your customer support team.

When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.

Customer Benefits

Contact Support

Contact Support

Customer Webinars

Customer Webinars

Customer Portal

Customer Portal

Online Training

Online Training

Free Software Upgrades

Free Software Upgrades

Dedicated Customer Manager

Dedicated Customer Manager

Ongoing support and EDUCATION

BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of:

  • Support desk coverage and response times
  • Issue resolution in the areas of licensing, installation, reports, data, software usability, and third party software integration and compatibility
  • Onsite assessments
  • Continual access to software upgrades and service packs

During implementation or after Go-Live, learn the tips and tricks for configuring your system, generating customized reports and getting the most out of your software by taking advantage of our available

  • Regularly scheduled live webinars
  • Online training and reference materials

Ongoing education and training

Education begins at our initial kick-off meeting with user training given during implementation go live, and then continues with BatchMaster University programs. Learn the tips and tricks for configuring your system, generating customized reports and getting the most out of your software by taking advantage of our available

  • Regularly scheduled live webinars
  • Online training and reference materials

Innovative Tools to Effectively Manage Your Growing Business

Google Type Search

Find related records rapidly

Relationship Mapping

View all record connections

Multilevel Workflows

Speed Management Approvals

Mobile App

Gain Visibility & Control. Anytime, Anywhere

Role Based Dashboards

Make more informed decisions, faster

Templates & Libraries

Employ preconfigured industry specific data

Growing Ecosystem

Add on SAP and 3rd party applications

Discuss ERP Needs with Experts

Contact US / Request a Demo

Let’s see if BatchMaster Software has the right software solution for your needs. Tell us about your operations and challenges or request a demo of specific functions.

Submit your Inquiry / Request

Upcoming Live Webinar

Discuss ERP Needs with Experts

Ensure Compliance and Traceability

Join us on our webinar as we demonstrate the following functions:

  • Manage Multiple Versions of Formula and Packaging Specifications
  • Generate Ingredient and other Product Labels
  • Maintain Electronic Batch Records
  • Perform Traceability Searches and Recalls

Wednesday, July 1
11 am PST / 2 pm EST

Documents

BatchMaster ERP Mobile

BatchMaster ERP Mobile

Read about the key manufacturing and warehousing tasks that can be performed using smart devices

View

DS Compliance for CH chemicals

Chemical

This Chemical Compliance data sheet provides a summary of labeling, traceability and other compliance capabilities used by our chemical customers.

View

‘Best of Breed’ ERP Solution

'Best of Breed' ERP Solution
'Best of Breed' ERP Solution
'Best of Breed' ERP Solution
'Best of Breed' ERP Solution
'Best of Breed' ERP Solution
'Best of Breed' ERP Solution