“The potential within BatchMaster is limitless, and we are confident that BatchMaster will allow us to adapt to new FDA requirements in the future.”

Brian Surpia

IT Director

Westwood Laboratories

Customer

Westwood Laboratories

Industry

Personal Care & Cosmetics

Location

Azusa, CA

Solution

BatchMaster ERP

Systems Replaced

Legacy ERP

Westwood Laboratories Strengthens Its Strategic Advantage with BatchMaster ERP

Westwood Laboratories is a contract manufacturer specializing in liquid-based personal care products, including cosmetic, skin care, hair care, bath and body products, men’s grooming products, and pet care products. Since 1948, the company has built its reputation on advanced formulations, premium customer service, and strong regulatory compliance practices.

As Westwood continued to grow and regulatory requirements evolved, the company upgraded from its older ERP environment to BatchMaster integrated with Sage 300 to better support manufacturing, quality management, inventory traceability, and product development operations.

Challenges

Before upgrading to BatchMaster Enterprise, Westwood Laboratories relied on an older version of BatchMaster alongside Sage PFW accounting software.

1. Aging ERP and Financial Systems

When Sage retired PFW accounting, and with Westwood’s legacy version of BatchMaster, the company recognized the need for a modern ERP platform capable of supporting its evolving operational, quality, and regulatory requirements.

2. Increasing FDA Compliance Requirements

As an FDA-licensed manufacturer, Westwood required stronger lot traceability, inventory tracking, and quality control management to maintain compliance and support FDA audits.

3. Managing Complex Quality Control Processes

The company needed detailed visibility into QC testing, vendor lot tracking, production history, and inventory records throughout the manufacturing lifecycle.

4. Supporting Advanced Product Development

Westwood’s R&D operations required advanced formulation capabilities to support custom product development and innovation across multiple personal care categories.

Solution

Westwood’s R&D operations required advanced formulation capabilities to support custom product development and innovation across multiple personal care categories.

BatchMaster Enterprise provided integrated capabilities for:

Advanced formulation management
Inventory and lot traceability
Quality control and quality assurance
Production management
Regulatory compliance support
Financial integration with Sage 300 ERP
Reporting and audit readiness

The system helped Westwood centralize operational data while improving visibility into manufacturing and quality processes.

Key Results

1. Improved FDA Compliance and Audit Readiness

BatchMaster ERP strengthened Westwood’s ability to comply with FDA regulations by providing detailed lot traceability and quality management across inventory receipt, production, and finished-goods processing.

The company can now quickly access QC records, inventory history, vendor lot details, and production data during FDA audits.

2. Enhanced Inventory and Lot Traceability

BatchMaster consolidated internal lot tracking numbers, vendor lot numbers, purchase order receipt controls, and receipt dates into a unified reporting system, eliminating time-consuming manual tracking processes.

This improved visibility significantly streamlined inventory traceability and reporting accuracy.

3. Stronger Quality Control Management

Westwood uses BatchMaster to track QC testing and results across all inventory and production processes.

The integrated quality management functionality allows the company to maintain detailed records required for regulatory compliance and internal quality standards.

4. Advanced Formulation Support for Product Development

BatchMaster’s advanced formulation capabilities support Westwood’s R&D operations and help the company continue developing innovative personal care products for customers across multiple markets.

5. Positioned for Future Regulatory Requirements

Management believes BatchMaster Enterprise provides the flexibility needed to adapt to future FDA requirements and evolving manufacturing regulations.

The scalable system continues to support Westwood’s long-term operational and compliance goals.

Looking Ahead

Today, BatchMaster Enterprise plays a central role in Westwood Laboratories’ manufacturing, quality control, compliance, and product development operations.

The company continues to leverage BatchMaster to improve operational visibility, maintain regulatory compliance, support innovation, and deliver the high level of service that has defined the organization for decades.

About BatchMaster Software

BatchMaster Software is a leading provider of ERP solutions that help growing formula-based manufacturers streamline operations, reduce costs, and comply with stringent regulatory mandates. BatchMaster ERP is designed specifically for the Food, Nutraceuticals, Cosmetics, Pharmaceuticals, Chemicals, and Specialty Manufacturing industries, and can be deployed on-premise or in the cloud.