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QC & QA vs QMS? What Quality Functionality Do You Require?

As a process manufacturer, your company probably has several documented policies, processes and procedures that support its corporate quality initiatives, as well as address your industry’s various regulations and guidelines

How can Businesses Transform Customer Complaints into Operational Improvements?

After getting over my disgust of opening up a jar of ‘bad’ baby food, I ended up submitting a customer complaint to the company. So what happens next? I got a refund from the store, but what about… Read More