“Materials are received into a quarantine location, on-site and within BatchMaster, and lot numbers are applied. Here we perform QC tests to verify that vendor raw material claims are correct.”
Tom Sharkey
Operations Manager
Primarch Manufacturing
Customer
Primarch Manufacturing, Inc.
Industry
Primarch Manufacturing, Inc.
Solution
BatchMaster Desktop ERP
Systems Replaced
Sage PFW
Primarch Manufacturing Strengthens Quality Control and Inventory Accuracy with BatchMaster
Primarch Manufacturing, Inc. provides custom manufacturing, formulation, and packaging services for the dietary supplement, functional food, and pharmaceutical industries. Known for delivering high-quality products with flexible pricing and minimums, the company has built its reputation on strict quality standards and exceptional customer service.
To support its manufacturing operations and maintain rigorous quality requirements, Primarch selected BatchMaster as its ERP platform after Sage retired its previous ERP system, Sage PFW.
Challenges
As a long-time Sage PFW user, Primarch needed a modern ERP solution to support its specialized manufacturing processes while improving usability, inventory management, and quality control.
1. Replacing an Unsupported Legacy ERP System
With Sage discontinuing support for PFW, Primarch needed a reliable ERP replacement that aligned closely with its existing manufacturing workflows and terminology to minimize disruption during implementation.
2. Maintaining Strict Quality and Quarantine Processes
Because product quality is central to Primarch’s business, the company required an ERP system capable of supporting detailed quarantine, lot-tracking, and quality-control procedures for incoming raw materials.
3. Improving Inventory Accuracy and Operational Efficiency
The company also needed stronger inventory visibility and more efficient processes across purchasing, manufacturing, and sales order management.
4. Supporting Audit and Compliance Readiness
As a GMP- and ISO 9001:2000-certified manufacturer, Primarch needed easier access to documentation and reporting for independent audits and FDA inspections.
Solution
Primarch selected BatchMaster because it closely matched the company’s manufacturing requirements and provided a familiar operational structure for employees transitioning from Sage PFW.
To ensure a smooth implementation, Primarch operated both systems in parallel during the final implementation phase, helping users build confidence before fully transitioning to BatchMaster.
“Running the solutions in parallel minimized questions during the Go Live phase,” explained Operations Manager Tom Sharkey.
BatchMaster provided integrated functionality for:
- Purchasing and inventory management
- Lot tracking and traceability
- Quality control and quarantine management
- Sales order processing
- Audit documentation and reporting
Key Results
1. Enhanced Quarantine and Quality Control Processes
BatchMaster helped Primarch strengthen its incoming material inspection and quarantine procedures.
Raw materials are now received into designated quarantine locations within both the warehouse and the ERP system, where lot numbers are assigned, and quality control testing is completed before materials are released for production.
“Using BatchMaster Purchasing to include this critical QC step is straightforward and supports our process,” shared Sharkey.
2. Improved Inventory Accuracy and Traceability
Inventory management and lot tracking are critical for Primarch’s manufacturing operations.
With BatchMaster, the company achieved improved inventory accuracy and greater visibility throughout the manufacturing lifecycle, helping reduce discrepancies and strengthen operational confidence.
“We’ve seen improvements using BatchMaster with our inventory being very accurate,” Sharkey noted.
3. Simplified Operations Across Departments
Primarch also experienced improved usability and streamlined workflows across purchasing, manufacturing, and sales order entry.
The company found BatchMaster easier to operate overall, allowing employees to focus more on customer manufacturing requirements rather than managing system limitations.
4. Better Audit Preparation and Documentation Access
BatchMaster improved Primarch’s ability to prepare for audits and compliance reviews by centralizing reporting and documentation. As a GMP and ISO-certified manufacturer subject to FDA audits, quick access to records and quality documentation is essential.
“BatchMaster makes it easier to have access to necessary reports and documents for independent audits,” stated Sharkey. The system’s reporting capabilities have helped streamline processes throughout the business while improving audit readiness.
Looking Ahead
With BatchMaster in place, Primarch Manufacturing strengthened its operational foundation with improved quality control, inventory accuracy, traceability, and compliance management.
The company continues to leverage BatchMaster to support its commitment to delivering high-quality manufacturing services while maintaining the flexibility and responsiveness its customers expect.
About BatchMaster Software
BatchMaster Software is a leading provider of ERP solutions that help formula-based manufacturers
streamline their operations and scale production, while reducing costs and complying with changing
customer demands and ever more stringent regulatory mandates. The company delivers industry
specic solutions for Food, Beverage, Nutraceuticals, Pharmaceuticals, Cosmetics, Chemicals, and
other process industries. BatchMaster Enterprise is a comprehensive process manufacturing solution
with integration to QuickBooks, Sage 100 & Sage 300 and is available on premise and in the cloud.
BatchMaster Software has been serving the process manufacturing market for over 30 years and
supports thousands of customers worldwide.
Contact Us
BatchMaster Software | 9861 Irvine Center Drive, Irvine, CA 92618 | 949-583-1646 | sales@batchmaster.com