Customer Newsletter BMM GP 3Q20 – ERP Software for Process Manufacturing Request a Demo

Customer Newsletter BMM GP 3Q20

Q3 2020 Issue

BatchMaster Customers with MS Dynamics GP

A MESSAGE FROM THE CEO

Sahib Dudani
President & CEO
BatchMaster Software

Dear Valued BatchMaster Customers,

I hope you and your families are doing well, staying safe, and taking all the recommended precautions to stay healthy and keep your business running in an optimum, efficient way.

Looking back at the past 6 months I see how we, as a global community, have come from chaos and fear to acceptance and hope. It is a reminder that we are a resilient, innovative species, and that with the help of science, technology, and common sense, we can overcome most hurdles and obstacles that threaten us.

On the business side of things, at BatchMaster Software, we have embraced a new way of doing business by adjusting and enhancing our abilities to serve all our customers remotely.  I am proud to announce that we have several customers who went live between Q2 and Q3 and are running their operations in a more streamlined way.

We continue to serve our customers, enhance their knowledge through product webinars, and support them through email, phone and virtual training and troubleshooting sessions, when needed. Our new online Support Portal is a support tool which offers our customers full visibility and access to their support ticket status. It was deployed in Q2 and has been a huge success, providing our customers the ability to create, view, update tickets on their own, 24×7.  There is more to come as we continue to roll out additional capabilities within the system, including new knowledge articles, so stay tuned for additional announcements regarding the Support Portal.

We continue to enhance our solutions and expand our offerings.  We are very excited to announce our relationship with Siemens to provide their Opcenter APS (formerly known as Preactor APS).  BSI formed a partnership allowing us to offer Opcenter APS as an Advanced Planning and Scheduling solution specifically developed to meet this need, using advanced algorithms that balance demand and capacity to generate achievable production schedules. I encourage you to request information on Opcenter from your Account Manager. We also have many other product innovations of which you will be hearing more about.

Lastly, I want to thank you for your business and re-iterate that we are committed to providing high-quality service that you expect and deserve. Please know that we are with you every step of the way.

Take care.

Support Portal Update

It’s been nearly 3 months since we launched our new Support Portal and support ticket system. Since then customers’ Designated Support Contacts have been creating, viewing, updating, and exporting tickets on their own 24×7. We have also received valuable feedback to help us with our continual improvement efforts. For example, based on customer recommendations, we added the ability to include other contacts at the time a ticket is created. We have other enhancements rolling out by year end, including new knowledge articles, a ticket escalation process, and more, so watch for those announcements!

Q. What’s the difference between the Customer Portal and Support Portal?

A. Customer Portal, AKA BatchMaster Portal (portal.batchmaster.com), is still the primary source of BatchMaster Lunch & Learn Videos, product documentation, knowledge articles, training materials, and other resources for our customers and partners to access anytime with their login. The Support Portal (support.batchmaster.com) offers additional self-service features related to product technical support; such as support ticket entry, visibility, and management features.

Q. I can’t log into the Support Portal. How do I get access?

A. Though anyone can view the current portal and support process articles in the Support Portal Knowledge Solutions area, only your company’s Designated Support Contacts (DSCs) can access the ticket area. DSC access is created by the BatchMaster Support Team. For more information, check out our Designated Support Contact FAQs.

Have other questions about the Support Portal? Email BSICase@batchmaster.com

New Customer Announcements – A Sampling

BatchMaster Software is always pleased to welcome all of its new customers that have recently joined the BatchMaster community.  We are also excited when they have gone live on their new BatchMaster system.  Below are just a few we would like to highlight:

Bio-Botanica
Bio-Botanica® specializes in botanicals and over the last 45 years has grown to be a leading global manufacturer and supplier of over 500 botanical extracts used in the personal care & cosmetic, food & beverage, flavor & fragrance, and supplement and nutraceutical industries. Bio-Botanica® recently purchased BatchMaster Software’s end to end ERP solution, BatchMaster ERP, to streamline and scale up the development and production of their custom products, as well as grow its own line of consumer products sold through retailers under the Nature’s Answer, Holistic Balance, Gencuetic, and Woodstock brands.
Staq Pharma
STAQ Pharma is a brand new 503B outsourcing facility involved in compounding sterile injectable medications, producing up to 30,000 syringes per day. STAQ Pharma’s Controller selected BatchMaster because the control of inventory movements and costs is critical. He explained, “The FDA requires our industry to be able to document, qualify, verify, and trace all transactions and products. BM has the ability to be FDA validated, which for a cGMP plant like ours is critical. BatchMaster is an industry standard, it’s easy to use, visibility to data is great, and the reporting capabilities are extensive.”

Customer Go-Lives

Celebrating Customer Go-Lives!

Congratulations to Lynne Foods, Custom Foods of America, and Nu Life Global who were among our Go-Lives in Q3, remotely, as we continue to social distance. Nu Life Global, a startup venture that focuses on hemp cultivation and extraction, and the production and sale of a variety of CBD infused Health and Wellness products specifically stated, “Your team was excellent from the start…” from sales and through the implementation.  It was also stated that, “The support we’ve gotten from the Team has been exceptional, they have always been ready to assist and offer solutions…”  We thank Anita Gevorkian for such nice remarks.

Customer Go-Lives

Celebrating Customer Go-Lives!

Congratulations to Lynne Foods, Custom Foods of America, and Nu Life Global who were among our Go-Lives in Q3, remotely, as we continue to social distance. Nu Life Global, a startup venture that focuses on hemp cultivation and extraction, and the production and sale of a variety of CBD infused Health and Wellness products specifically stated, “Your team was excellent from the start…” from sales and through the implementation.  It was also stated that, “The support we’ve gotten from the Team has been exceptional, they have always been ready to assist and offer solutions…”  We thank Anita Gevorkian for such nice remarks.

Customer Spotlight

Cost and Accountability main reasons for Continental Coatings switch to a BatchMaster All-in-one Solution.

When Liz Wu took over as the Accountant at Continental Coatings, they were using BatchMaster software integrated to a third-party financial solution. The two common issues with this kind of setup soon had Liz asking a very relevant question.

The first issue was cost – Liz found the Annual Software Maintenance charges for both the independent financials and BatchMaster together was more than she could justify.

The second issue was about who was accountable when things went wrong.

Liz explains “When there were updates for either component of our system, I had to upgrade everything at the same time, because they were not compatible if I updated only one of them. Liz also stated that if an issue arose, they had to find out which software vendor was responsible, costing time and money.

Thinking this was a ridiculous situation, Liz asked BatchMaster what end-to-end options they had which had both financial modules and BatchMaster’s traditional modules in one system, sold, supported and maintained by BatchMaster. There was, of course. After some in-depth demos, Liz decided to make the move. She said “Since there are only two of us using the financial modules vs 15-16 people using the BatchMaster modules, it made more sense to move everything to a BatchMaster system than, say, everything to a financial solution.”

In terms of the Implementation, Liz said “It was right on budget. Time-wise, it took a little longer, but only because we chose to upgrade our server at the same time. We upgraded our BatchMaster software to one where the financial modules were fully integrated with the same look & feel, and changed the server all at the same time. It was still close, though. Our target was to start using the BM financials from January 1st, and we actually started entering transactions on January 15th.”

There were obvious immediate cost savings in ASM and support, especially since both the finance and other modules are now compatible with each other. Since the move to a BatchMaster single-system operation, Liz found she didn’t need to manually post any AP or AR invoices anymore – it’s all automatic. On the AR side alone, this saves her 4-5 hours every month. She discovered similar time savings on the processing side – all up Liz estimates she is saving a whole week every year.

Functionally, Liz is delighted with what her new BatchMaster system offers. “I was pleased to see that every function I relied on in the previous financials was available in the new system, and during the demos I discovered many additional features we didn’t have and could use. An example was Bank Reconciliation. My predecessors used an Excel file for this, now I just enter the numbers and it is all done on the system.

Actually, the ability to export to and import from an Excel spreadsheet is huge for me also.”

Continental Coatings are customizing some financial reports. They are extremely happy with how BatchMaster’s team are able to continue to enhance their software quickly to meet their needs.

Liz summarizes “Any questions I have, support comes back very quickly and resolves the issue. BatchMaster keeps improving. I thing that is pretty good. The BatchMaster technical team listens to us users, and anything we ask for that makes sense, we get in the next patch. That means BatchMaster is growing, and will continue to grow – because you guys listen!”

Customer Spotlight

Cost and Accountability main reasons for Continental Coatings switch to a BatchMaster All-in-one Solution.

When Liz Wu took over as the Accountant at Continental Coatings, they were using BatchMaster software integrated to a third-party financial solution. The two common issues with this kind of setup soon had Liz asking a very relevant question.

The first issue was cost – Liz found the Annual Software Maintenance charges for both the independent financials and BatchMaster together was more than she could justify.

The second issue was about who was accountable when things went wrong.

Liz explains “When there were updates for either component of our system, I had to upgrade everything at the same time, because they were not compatible if I updated only one of them. Liz also stated that if an issue arose, they had to find out which software vendor was responsible, costing time and money.

Thinking this was a ridiculous situation, Liz asked BatchMaster what end-to-end options they had which had both financial modules and BatchMaster’s traditional modules in one system, sold, supported and maintained by BatchMaster. There was, of course. After some in-depth demos, Liz decided to make the move. She said “Since there are only two of us using the financial modules vs 15-16 people using the BatchMaster modules, it made more sense to move everything to a BatchMaster system than, say, everything to a financial solution.”

In terms of the Implementation, Liz said “It was right on budget. Time-wise, it took a little longer, but only because we chose to upgrade our server at the same time. We upgraded our BatchMaster software to one where the financial modules were fully integrated with the same look & feel, and changed the server all at the same time. It was still close, though. Our target was to start using the BM financials from January 1st, and we actually started entering transactions on January 15th.”

There were obvious immediate cost savings in ASM and support, especially since both the finance and other modules are now compatible with each other. Since the move to a BatchMaster single-system operation, Liz found she didn’t need to manually post any AP or AR invoices anymore – it’s all automatic. On the AR side alone, this saves her 4-5 hours every month. She discovered similar time savings on the processing side – all up Liz estimates she is saving a whole week every year.

Functionally, Liz is delighted with what her new BatchMaster system offers. “I was pleased to see that every function I relied on in the previous financials was available in the new system, and during the demos I discovered many additional features we didn’t have and could use. An example was Bank Reconciliation. My predecessors used an Excel file for this, now I just enter the numbers and it is all done on the system.

Actually, the ability to export to and import from an Excel spreadsheet is huge for me also.”

Continental Coatings are customizing some financial reports. They are extremely happy with how BatchMaster’s team are able to continue to enhance their software quickly to meet their needs.

Liz summarizes “Any questions I have, support comes back very quickly and resolves the issue. BatchMaster keeps improving. I thing that is pretty good. The BatchMaster technical team listens to us users, and anything we ask for that makes sense, we get in the next patch. That means BatchMaster is growing, and will continue to grow – because you guys listen!”

Sun-Setting Reminder

This is a reminder that BatchMaster Software will end support for the following versions of its products soon. Contact your Account Managers for any questions you may have, and please note that some exceptions do apply.

Dynamics GP 10 and older
No longer supported

Dynamics GP 2010
End of Support

BatchMaster Manufacturing, v15.1 & older for Dynamics GP
End of Support