Cost and Accountability main reasons for Continental Coatings switch to a BatchMaster All-in-one Solution.
When Liz Wu took over as the Accountant at Continental Coatings, they were using BatchMaster software integrated to a third-party financial solution. The two common issues with this kind of setup soon had Liz asking a very relevant question.
The first issue was cost – Liz found the Annual Software Maintenance charges for both the independent financials and BatchMaster together was more than she could justify.
The second issue was about who was accountable when things went wrong.
Liz explains “When there were updates for either component of our system, I had to upgrade everything at the same time, because they were not compatible if I updated only one of them. Liz also stated that if an issue arose, they had to find out which software vendor was responsible, costing time and money.
Thinking this was a ridiculous situation, Liz asked BatchMaster what end-to-end options they had which had both financial modules and BatchMaster’s traditional modules in one system, sold, supported and maintained by BatchMaster. There was, of course. After some in-depth demos, Liz decided to make the move. She said “Since there are only two of us using the financial modules vs 15-16 people using the BatchMaster modules, it made more sense to move everything to a BatchMaster system than, say, everything to a financial solution.”
In terms of the Implementation, Liz said “It was right on budget. Time-wise, it took a little longer, but only because we chose to upgrade our server at the same time. We upgraded our BatchMaster software to one where the financial modules were fully integrated with the same look & feel, and changed the server all at the same time. It was still close, though. Our target was to start using the BM financials from January 1st, and we actually started entering transactions on January 15th.”
There were obvious immediate cost savings in ASM and support, especially since both the finance and other modules are now compatible with each other. Since the move to a BatchMaster single-system operation, Liz found she didn’t need to manually post any AP or AR invoices anymore – it’s all automatic. On the AR side alone, this saves her 4-5 hours every month. She discovered similar time savings on the processing side – all up Liz estimates she is saving a whole week every year.
Functionally, Liz is delighted with what her new BatchMaster system offers. “I was pleased to see that every function I relied on in the previous financials was available in the new system, and during the demos I discovered many additional features we didn’t have and could use. An example was Bank Reconciliation. My predecessors used an Excel file for this, now I just enter the numbers and it is all done on the system.
Actually, the ability to export to and import from an Excel spreadsheet is huge for me also.”
Continental Coatings are customizing some financial reports. They are extremely happy with how BatchMaster’s team are able to continue to enhance their software quickly to meet their needs.
Liz summarizes “Any questions I have, support comes back very quickly and resolves the issue. BatchMaster keeps improving. I thing that is pretty good. The BatchMaster technical team listens to us users, and anything we ask for that makes sense, we get in the next patch. That means BatchMaster is growing, and will continue to grow – because you guys listen!”