Dear Valued BatchMaster Customer. I welcome you to our new BatchMaster newsletter! We are happy and excited to introduce our new customer newsletter so that we can keep in touch with you, share news and updates about everything that is happening here at BatchMaster Software and with our products and services.
As with all of you, it hasn’t been business as usual at BatchMaster. These unprecedented times have forced all of us to make changes, sacrifices, and find a new normal, and by no means has the transition been easy for many of us, especially our customers. The BatchMaster team has been working remotely since mid-March, but we are pleased to still be in a fortunate position to continue serving and supporting all our customers, conduct informative product webinars, and we will continue doing so with the only work-a-round being that we had to curtail our travel. We have helped many of our customers with their challenges as many of them are working remotely and needed access to their BatchMaster system. We have even helped them with their at-home BatchMaster printing needs. This all re-affirms the advantages of cloud services.
We are also taking this time to further assist the support needs of our customer base. Under the leadership of our new Director of Services and Support, Melanie (Mel) Lewis, we are restructuring our internal team and tools to operate more efficiently and effectively to better serve you. With this in mind, one of our major initiatives was the recent deployment of our online Help Desk portal, which offers our customers full visibility and access to their support ticket status.
Lastly, I want to take this opportunity to thank you for your business and assure you that we are committed to providing the same high-quality service you have come to expect of us. Please know that we are here to help you every step of the way.
Take care, stay safe, stay healthy!