Dear Valued BatchMaster Customers,
What a year this has been! I am sure we all are looking forward to bid 2020 goodbye in the hopes of a better year and returning to some form of normalcy. As most of us reflect back on the year as it nears its end and think about milestones we celebrated, difficulties we overcame, and losses we mourned, I can see that we are resilient and that we all adapted to the new circumstances and discovered ways to stay connected, work, juggle family and put our best foot forward. We supported each other, showed empathy, and found little things to be grateful for in the worst of circumstances.
At BatchMaster Software, we continue to support and serve our customers remotely. I am very pleased to announce that we have continued to grow our customer base despite the uncertainties brought about by the pandemic, and this was made possible by the sheer dedication of our employees and willingness of our customers and partners to align their expectations and collaborate remotely. We continue to serve our customers, help enhance their knowledge through product webinars, and support them through our Support Portal, email, phone, virtual training and troubleshooting sessions, when needed.
I’ve been inspired by the dedication, selflessness, and resilience seen across not only our business, but with our customers’ businesses over these last several months and I am grateful to all our employees and customer base. We all have worked hard and stayed motivated. I have witnessed the stellar jobs of our team going out of its way to support and service our customers with many remote go-lives, upgrades, technical support and consulting services.
I am also thankful to each one of you for your business and for continuing your faith in us during these unprecedented times. And I want to let you know that we are committed to providing high-quality services and that we are always with you. I certainly look forward to 2021!
In the meantime, please do continue to take the recommended precautions (wear a mask, follow social distancing and wash your hands often) to stay healthy and to keep your business running in an optimum, efficient way.
Happy Holidays and best wishes for the New Year to all of you!