Customer Newsletter BatchMaster with SAP Business One Q4, 2020 Request a Demo

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Q4 2020 Issue

BatchMaster Customers with SAP Business One

MESSAGE FROM THE CEO

Sahib Dudani
President & CEO
BatchMaster Software

Dear Valued BatchMaster Customers,

What a year this has been! I am sure we all are looking forward to bid 2020 goodbye in the hopes of a better year and returning to some form of normalcy. As most of us reflect back on the year as it nears its end and think about milestones we celebrated, difficulties we overcame, and losses we mourned, I can see that we are resilient and that we all adapted to the new circumstances and discovered ways to stay connected, work, juggle family and put our best foot forward. We supported each other, showed empathy, and found little things to be grateful for in the worst of circumstances.

At BatchMaster Software, we continue to support and serve our customers remotely. I am very pleased to announce that we have continued to grow our customer base despite the uncertainties brought about by the pandemic, and this was made possible by the sheer dedication of our employees and willingness of our customers and partners to align their expectations and collaborate remotely. We continue to serve our customers, help enhance their knowledge through product webinars, and support them through our Support Portal, email, phone, virtual training and troubleshooting sessions, when needed.

I’ve been inspired by the dedication, selflessness, and resilience seen across not only our business, but with our customers’ businesses over these last several months and I am grateful to all our employees and customer base. We all have worked hard and stayed motivated. I have witnessed the stellar jobs of our team going out of its way to support and service our customers with many remote go-lives, upgrades, technical support and consulting services.

I am also thankful to each one of you for your business and for continuing your faith in us during these unprecedented times. And I want to let you know that we are committed to providing high-quality services and that we are always with you. I certainly look forward to 2021!

In the meantime, please do continue to take the recommended precautions (wear a mask, follow social distancing and wash your hands often) to stay healthy and to keep your business running in an optimum, efficient way.

Happy Holidays and best wishes for the New Year to all of you!

Sincerely,

Sahib Dudani

Support Portal Updates

Customer Service Group – Will Utilize Support Portal in 2021

We are pleased to announce that in January 2021, add-on consulting service activities (such as SOWs for Upgrades, Customizations, new or modified Reports, etc…) which are typically managed by our Customer Service Group (CSG), will be available in our ticket system for authorized users in the Support Portal to access. Once launched, users will have the same level of visibility to discussions, status, and other information available today for Support Tickets. To accommodate users that have such service projects in progress, and who are not currently a Designated Support Contact, we will be adding a new user type called “Service Request Contact” (SRC). If you have an open SOW with us at launch time, watch for an email describing what to expect and how to access what will be called SRs for Service Requests.

Our Survey has Changed!

Have you noticed we have changed the survey you receive from BatchMaster Support when a support ticket is closed? We now ask:

  • How would you rate your overall experience with support for this ticket?
  • How would you rate your satisfaction for the resolution provided by the agent?
  • How would you rate the knowledge of the support agent?
  • How would you rate the professionalism of the support agent?
  • How easy it was to get in touch with customer support?

There is also a survey comments box where you can share other information or explanations you think will help us reinforce what we do well and address areas that can be improved. We appreciate any and all your feedback!

Support Portal FAQ

Q. What’s the difference between the Customer Portal and Support Portal?

A. Customer Portal, AKA BatchMaster Portal (portal.batchmaster.com), is still the primary source of BatchMaster Lunch & Learn Videos, product documentation, knowledge articles, training materials, and other resources for our customers and partners to access anytime with their login. The Support Portal (support.batchmaster.com) offers additional self-service features related to product technical support; such as support ticket entry, visibility, and management features.

Q. I can’t log into the Support Portal. How do I get access?

A. Though anyone can view the current portal and support process articles in the Support Portal Knowledge Solutions area, only your company’s Designated Support Contacts (DSCs) can access the ticket area. DSC access is created by the BatchMaster Support Team. For more information, check out our Designated Support Contact FAQs.

Have other questions about the Support Portal? Email BSICase@batchmaster.com.

Customer Announcements

Celebrating Customer Go-Lives

Despite the pandemic, our implementation project teams and customers worked diligently together to maintain progress on their projects. We are proud to announce that several customers went live, remotely, including Staq Pharma, as we continue to social distance. Congratulations to our customers and the team members that worked together to achieve this.

New Customer Announcements – A Sampling

Florida Extracts
Florida Extracts is a commercial-scale hemp processor in Tavares, Florida. They provide commercial-scale hemp drying and processing services to farmers and offers high quality hemp extracts for manufacturing of hemp-derived products. In light of the high demand for their products, the company took advantage of our BatchMaster Express implementation to get the quickest time to value payback.
U.S. Paint
U.S. Paint is in St. Louis, MO and has delivered high performance paints, primers, and clearcoats to manufacturers and applicators in the automotive, power sports and general industrial markets worldwide since 1931. After using a legacy software for over 20 years, President John Duchardt was looking for an ERP solution that could support their existing customized functionality right ‘out of the box’. “At the end, we decided to partner with BatchMaster Software who offered us an ‘off the shelf’ product; one that is formula centric, could easily meet our unique requirements, and position U.S. Paint for continued growth”, he stated.

Customer Spotlight

John E. Goudey Chooses BatchMaster to Meet its Increasing Demands

Goudey has been a market leader in the Canadian wood coatings industry for over 75 years and has been owned by the Currie family since the 1960s. In their recent attempts at transitioning the business from being “people dependent” to “process dependent”, John E. Goudey Manufacturing chose BatchMaster which has proven to be a cost -effective solution for its size and complexity. BatchMaster has helped them save both time and money and preserve intellectual property.
Read the full story…

Customer Spotlight

John E. Goudey Chooses BatchMaster to Meet its Increasing Demands

Goudey has been a market leader in the Canadian wood coatings industry for over 75 years and has been owned by the Currie family since the 1960s. In their recent attempts at transitioning the business from being “people dependent” to “process dependent”, John E. Goudey Manufacturing chose BatchMaster which has proven to be a cost -effective solution for its size and complexity. BatchMaster has helped them save both time and money and preserve intellectual property.
Read the full story…

New Customer Announcements – A Sampling

BatchMaster Software is always pleased to welcome all of its new customers that have recently joined the BatchMaster community.  We are also excited when they have gone live on their new BatchMaster system.  Below are just a few we would like to highlight:

Bio-Botanica
Bio-Botanica® specializes in botanicals and over the last 45 years has grown to be a leading global manufacturer and supplier of over 500 botanical extracts used in the personal care & cosmetic, food & beverage, flavor & fragrance, and supplement and nutraceutical industries. Bio-Botanica® recently purchased BatchMaster Software’s end to end ERP solution, BatchMaster ERP, to streamline and scale up the development and production of their custom products, as well as grow its own line of consumer products sold through retailers under the Nature’s Answer, Holistic Balance, Gencuetic, and Woodstock brands.
Staq Pharma
STAQ Pharma is a brand new 503B outsourcing facility involved in compounding sterile injectable medications, producing up to 30,000 syringes per day. STAQ Pharma’s Controller selected BatchMaster because the control of inventory movements and costs is critical. He explained, “The FDA requires our industry to be able to document, qualify, verify, and trace all transactions and products. BM has the ability to be FDA validated, which for a cGMP plant like ours is critical. BatchMaster is an industry standard, it’s easy to use, visibility to data is great, and the reporting capabilities are extensive.”

Product Announcements

BatchMaster ERP with SAP Business One now includes Routing in the latest version, 17.1

Routing defines the movement path of raw materials through various machines and operations from the beginning point of the manufacturing process to the time of its completion in its finished form, to determine what work will be performed on the manufactured goods, where it will be performed, and who will do it. It establishes the operations, their path and sequence, and the proper class of machines and personnel required for each operation. This optimizes your supply chain to complete the finished item at the earliest time at the minimum cost.

Work Centers can be a type of machine/group of machines and/or labor, and can be involved in multiple routing operations. Work Centers are assigned to the stages of manufacture to specify where an item will be routed during the course of production, how much time an item would consume to be produced at the work center, machine time, queue time, set-up time, run time, wait time, move time etc.

It is all driven from the Stage Execution screen, where you can perform distinct batch operations, such as Material Issue, Material Return, Receipt FG, Record Labor transactions, and perform Stage QC.

We are proud to announce that BME B1 v17.1x has recently been accredited with a SAP 10.0 and HANA 2.0 Certification

Product Announcements

BatchMaster ERP with SAP Business One now includes Routing in the latest version, 17.1

Routing defines the movement path of raw materials through various machines and operations from the beginning point of the manufacturing process to the time of its completion in its finished form, to determine what work will be performed on the manufactured goods, where it will be performed, and who will do it. It establishes the operations, their path and sequence, and the proper class of machines and personnel required for each operation. This optimizes your supply chain to complete the finished item at the earliest time at the minimum cost.

Work Centers can be a type of machine/group of machines and/or labor, and can be involved in multiple routing operations. Work Centers are assigned to the stages of manufacture to specify where an item will be routed during the course of production, how much time an item would consume to be produced at the work center, machine time, queue time, set-up time, run time, wait time, move time etc.

It is all driven from the Stage Execution screen, where you can perform distinct batch operations, such as Material Issue, Material Return, Receipt FG, Record Labor transactions, and perform Stage QC.

We are proud to announce that BME B1 v17.1x has recently been accredited with a SAP 10.0 and HANA 2.0 Certification

Product Version “Sun-Setting” Reminder

This is a reminder that BatchMaster Software will end support for the following versions of its products soon. Contact your Account Managers for any questions you may have, and please note that some exceptions do apply.

BatchMaster with SAP Business One, 15.x and older
End of Support