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Q2 2020 Issue

BatchMaster Customers with SAP Business One

A MESSAGE FROM THE CEO

Sahib Dudani
President & CEO
BatchMaster Software

Dear Valued BatchMaster Customer. I welcome you to our new BatchMaster newsletter! We are happy and excited to introduce our new customer newsletter so that we can keep in touch with you, share news and updates about everything that is happening here at BatchMaster Software and with our products and services.

As with all of you, it hasn’t been business as usual at BatchMaster. These unprecedented times have forced all of us to make changes, sacrifices, and find a new normal, and by no means has the transition been easy for many of us, especially our customers. The BatchMaster team has been working remotely since mid-March, but we are pleased to still be in a fortunate position to continue serving and supporting all our customers, conduct informative product webinars, and we will continue doing so with the only work-a-round being that we had to curtail our travel. We have helped many of our customers with their challenges as many of them are working remotely and needed access to their BatchMaster system. We have even helped them with their at-home BatchMaster printing needs. This all re-affirms the advantages of cloud services.

We are also taking this time to further assist the support needs of our customer base. Under the leadership of our new Director of Services and Support, Melanie (Mel) Lewis, we are restructuring our internal team and tools to operate more efficiently and effectively to better serve you. With this in mind, one of our major initiatives was the recent deployment of our online Help Desk portal, which offers our customers full visibility and access to their support ticket status.

Lastly, I want to take this opportunity to thank you for your business and assure you that we are committed to providing the same high-quality service you have come to expect of us. Please know that we are here to help you every step of the way.

Take care, stay safe, stay healthy!

DEPARTMENT ANNOUNCEMENTS – NEW DIRECTOR OF Customer SERVICES & Support

Melanie Lewis
Director of Customer Services & Support
BatchMaster Software
(949) 583-1646 ext. 233
mlewis@batchmaster.com
linkedin.com/in/melaniemlewis

We are happy to announce the addition of a new key team member at BatchMaster Software, Inc. Melanie (Mel) Lewis, Director of Services & Support, for North America customers commenced her employment with BatchMaster in February this year. She is responsible for the quality of the consulting services and support you receive, working closely with our Global Technical Support, Customer Services Group, and Account Management teams.

Mel’s focus is to oversee:

  • Continuous improvement efforts
  • Your BatchMaster technical support needs and “add’-on” consulting services, following your original implementation
  • Any escalation which may arise beyond that of the Customer Services Group and Technical Support management

Before joining BSI, Mel led technical support and service teams in the Software/SaaS industry, including technical support for highly-customized B2B and ERP solutions, including several from the Sage portfolio. She had also been an accountant, financial analyst, systems designer, and programmer. Regardless of role, her focus has always been on implementing process, people and technology changes that raise the quality of service and support customers receive.

Customer Spotlight

Absolutely Natural – A Partner For Life

Absolutely Natural, a Florida based company that manufactures and distributes high quality, natural formulas, has selected BatchMaster to support the exponential growth it has experienced in the past few years. President Charley Richards said that the decision to stay with BatchMaster was an easy one and that they are positive they can get a lot more benefit by using its extensive features.

Read More

Celebrating Customer Go-Lives!

Despite the pandemic, our implementation project teams and customers were working diligently together to maintain progress on their projects. Our team showed additional flexibility with meeting times to accommodate scheduling challenges our customers may have had with the shelter-in and physical distancing mandates. Despite all of this, we are proud to say that we still were able to achieve Go-Live milestones with four of our customers, three of which were performed remotely. These customers include Abundant Labs, LLC and Au Natural Life. Congratulations to our customers and the team members that worked together to achieve this.

In addition, Customer Service has several upgrade projects completed as well. We want to thank our customers, some of which took advantage of downtime; others who tried to keep momentum going with the new way of working, for all their support especially during this challenging time. Together, we can achieve great things!

Customer Spotlight

Absolutely Natural – A Partner For Life

Absolutely Natural, a Florida based company that manufactures and distributes high quality, natural formulas, has selected BatchMaster to support the exponential growth it has experienced in the past few years. President Charley Richards said that the decision to stay with BatchMaster was an easy one and that they are positive they can get a lot more benefit by using its extensive features.

Read More

Celebrating Customer Go-Lives!

Despite the pandemic, our implementation project teams and customers were working diligently together to maintain progress on their projects. Our team showed additional flexibility with meeting times to accommodate scheduling challenges our customers may have had with the shelter-in and physical distancing mandates. Despite all of this, we are proud to say that we still were able to achieve Go-Live milestones with four of our customers, three of which were performed remotely. These customers include Abundant Labs, LLC and Au Natural Life. Congratulations to our customers and the team members that worked together to achieve this.

In addition, Customer Service has several upgrade projects completed as well. We want to thank our customers, some of which took advantage of downtime; others who tried to keep momentum going with the new way of working, for all their support especially during this challenging time. Together, we can achieve great things!

New Customer Announcements – A Sampling

We also welcome all our new customers. Here are just a few we would like to highlight at this time:

Nu Life Global
Nu Life Global is a startup venture that focuses on hemp cultivation and extraction, and the production and sale of a variety of CBD infused Health and Wellness products on their website. Anticipating rapid sales and fast growth, the company is implementing BatchMaster Express, our cloud ERP for startup offering, to go live within 3 months. In addition, our software solution supports their business model as they acquire and convert their current extraction and packaging partners.
Midwest Health / Bev-Hub
Midwest Health is a diversified company that is launching a contract manufacturing business producing a variety of cold brew coffees. BatchMaster Food Manufacturing will be deployed in the parent company’s existing platform and rolled out to manage their 2 canning facilities in the US.

Product Announcements

BatchMaster Document Management – Ensure Record Compliance

BatchMaster Document Management facilitates a collaborative and paperless environment for sharing documents across departments. Designed as per ISO 27000 security norms, customers can store, create, track, retrieve, revise, and securely manage all types of documents, SOPs and policies for different departments and processes.

BatchMaster Quality Management – Better Control And Visibility

BatchMaster Quality Management Software (QMS) capabilities offers advanced quality features, including multi-level workflows, to support your continuous improvement initiative across various departments.

In addition to supporting advanced quality assurance (i.e. customer complaints, nonconformance, CAPA) and Document Management capabilities, QMS supports these new features:

  • Training Management – for keeping up to date employees’ training records and perform analysis of current or future training requirements, training planning and certification.
  • Change Management – automates and manages every step of the change control process
  • Audit Management – supports the complete audit process from defining the plan, scope, maintaining requirements checklist, setting frequency, conducting an audit to evaluating results
  • Cockpit – a personalized dashboard that manages training, change and audit related tasks.

Warehouse Management System (WMS) – Enhancements

Latest enhancements to the Warehouse Management System (WMS) includes printing of COAs and Labels from additional screens. WMS also supports the new features from BME-B1 of drawing & retaining QC samples, QC Result Entry by User, and Advanced Production Picking & Staging. Full weigh scale integration is also now included.

A synopsis of the additional new features include:

  • Validates Tolerance % of material defined in Formula and BOM
  • Users can log QC Samples and Retain Sample from within WMS.
  • Supports Advanced Production Picking
  • Support for electronic Scale Integration on additional screens
  • Certificate of Analysis (COA) Printing
  • Option to print Labels from various screens
  • Ability to records QC Result

Production Picking & Staging – Enhancements

The issuing of inventory to the production line has been enhanced in BatchMaster ERP v16.4 production and warehousing processes.

1. Strict Batch Job Picking
The exact quantity required for a single batch job can be retrieved and dropped off at a designated location on the production line, typically a location alias for the piece of equipment or process cell. 

2. Multi Batch Job Staging & Picking
If multiple batch jobs will require the same inventory over the course of the day, it is more efficient to pull and position a bulk item quantity, e.g. a pallet or drum, and position it at a staging location along the production line or piece of equipment.  

  • Bulk Staging
    The inventory demand for multiple batch jobs to be run in a given period is consolidated, a bulk pick is planned and executed, and the pulled inventory is dropped off at a designed staging location associated to the production line or piece of equipment.  
    After the bulk inventory has been staged, individual batch job processing can continue later in terms of the allocation and picking of the required inventory for that specific batch job against the inventory located at the designated bulk staging locations.
  • Bulk Staging & Picking
    Similar to the Bulk Staging description above. Bulk inventory requirements for multiple batch jobs are picked and staged, as well as the picking tasks against that staged inventory are generated.  The staging and picking operations are considered a 2 step picking process for multiple batch orders released at the same time.

Approval Status/Decision Reports Dashboard

This management level dashboard provides visibility to the status of all approvals. You will be able to exclude certain Lot statuses from a Planning run, be able to implement global lot sequencing applied irrespective of the item, select Labor units as Hours, Minutes or Seconds instead of by time masking, and import forecasts from Excel without needing MS Office.

Bakery Vertical – Enhancements

BME-B1’s Bakery Module helps bakers meet high volume orders in a cost effective manner. The module efficiently plans, schedules and executes batch jobs in a continuous flow environment, specifically defining and managing the mixing, dividing, baking, proofing, enrobing, packaging, and other bakery related stages.

Multi-Carrier Shipping Solution – Enhancements

EWP Ship B1 is a multi-carrier Shipping solution that is built right within SAP Business One© and provides you a unified solution to help streamline your shipping process. You can perform address checks, calculate shipping costs, perform rate shopping between multiple shipping carriers, add a markup to the freight, print the carrier-specific shipping labels, schedule pickups with the shipping carriers, set up multiple carrier accounts both shipper and consignee, etc. – all with a few clicks.

EWP Ship B1 currently supports the following carriers:  UPS, USPS, XPO Logistics, FedEx Freight, Old Dominion, ABF Freight. These are in the roadmap for a subsequent release: DHL, YRC Freight, R&L Carriers.

Product Announcements

BatchMaster Document Management – Ensure Record Compliance

BatchMaster Document Management facilitates a collaborative and paperless environment for sharing documents across departments. Designed as per ISO 27000 security norms, customers can store, create, track, retrieve, revise, and securely manage all types of documents, SOPs and policies for different departments and processes.

BatchMaster Quality Management – Better Control And Visibility

BatchMaster Quality Management Software (QMS) capabilities offers advanced quality features, including multi-level workflows, to support your continuous improvement initiative across various departments.

In addition to supporting advanced quality assurance (i.e. customer complaints, nonconformance, CAPA) and Document Management capabilities, QMS supports these new features:

  • Training Management – for keeping up to date employees’ training records and perform analysis of current or future training requirements, training planning and certification.
  • Change Management – automates and manages every step of the change control process
  • Audit Management – supports the complete audit process from defining the plan, scope, maintaining requirements checklist, setting frequency, conducting an audit to evaluating results
  • Cockpit – a personalized dashboard that manages training, change and audit related tasks.

Warehouse Management System (WMS) – Enhancements

Latest enhancements to the Warehouse Management System (WMS) includes printing of COAs and Labels from additional screens. WMS also supports the new features from BME-B1 of drawing & retaining QC samples, QC Result Entry by User, and Advanced Production Picking & Staging. Full weigh scale integration is also now included.

A synopsis of the additional new features include:

  • Validates Tolerance % of material defined in Formula and BOM
  • Users can log QC Samples and Retain Sample from within WMS.
  • Supports Advanced Production Picking
  • Support for electronic Scale Integration on additional screens
  • Certificate of Analysis (COA) Printing
  • Option to print Labels from various screens
  • Ability to records QC Result

Production Picking & Staging – Enhancements

The issuing of inventory to the production line has been enhanced in BatchMaster ERP v16.4 production and warehousing processes.

1. Strict Batch Job Picking
The exact quantity required for a single batch job can be retrieved and dropped off at a designated location on the production line, typically a location alias for the piece of equipment or process cell. 

2. Multi Batch Job Staging & Picking
If multiple batch jobs will require the same inventory over the course of the day, it is more efficient to pull and position a bulk item quantity, e.g. a pallet or drum, and position it at a staging location along the production line or piece of equipment.  

  • Bulk Staging
    The inventory demand for multiple batch jobs to be run in a given period is consolidated, a bulk pick is planned and executed, and the pulled inventory is dropped off at a designed staging location associated to the production line or piece of equipment.  
    After the bulk inventory has been staged, individual batch job processing can continue later in terms of the allocation and picking of the required inventory for that specific batch job against the inventory located at the designated bulk staging locations.
  • Bulk Staging & Picking
    Similar to the Bulk Staging description above. Bulk inventory requirements for multiple batch jobs are picked and staged, as well as the picking tasks against that staged inventory are generated.  The staging and picking operations are considered a 2 step picking process for multiple batch orders released at the same time.

Approval Status/Decision Reports Dashboard

This management level dashboard provides visibility to the status of all approvals. You will be able to exclude certain Lot statuses from a Planning run, be able to implement global lot sequencing applied irrespective of the item, select Labor units as Hours, Minutes or Seconds instead of by time masking, and import forecasts from Excel without needing MS Office.

Bakery Vertical – Enhancements

BME-B1’s Bakery Module helps bakers meet high volume orders in a cost effective manner. The module efficiently plans, schedules and executes batch jobs in a continuous flow environment, specifically defining and managing the mixing, dividing, baking, proofing, enrobing, packaging, and other bakery related stages.

Multi-Carrier Shipping Solution – Enhancements

EWP Ship B1 is a multi-carrier Shipping solution that is built right within SAP Business One© and provides you a unified solution to help streamline your shipping process. You can perform address checks, calculate shipping costs, perform rate shopping between multiple shipping carriers, add a markup to the freight, print the carrier-specific shipping labels, schedule pickups with the shipping carriers, set up multiple carrier accounts both shipper and consignee, etc. – all with a few clicks.

EWP Ship B1 currently supports the following carriers:  FedEx, UPS, USPS, and XPO Logistics. The team recently added 3 more carriers to the list and has 3 more in the roadmap for a subsequent release.  

Product Version “Sun-setting” Reminder

This is a reminder that BatchMaster Software will end support for the following versions of its products soon. Contact your Account Managers for any questions you may have, and please note that some exceptions do apply.

BatchMaster with SAP Business One, 16.1 & 16.2
End of Support

BatchMaster with SAP Business One, 15.x and older
End Support for Patches and Hot Fixes, but HelpDesk Support Portal is available

Batchmaster team news

BatchMaster welcomes some new arrivals to a few of our North American BatchMaster team’s families.

  • Hazel Nguyen, born April 16th; the 3rd child of our Project Manager, Derek Nguyen
  • Hunter Weise, born April 21st; the 2nd grandchild of our Accounting Associate, Debra Warner
  • Samuel Morris, born April 23rd; the 3rd child of our PMO Head, Kareem Morris

BatchMaster is happy to report that the babies, their parents and other family members are all healthy and doing fine.