BatchMaster's Technical Support

is delivered by a highly-skilled team from multiple locations globally to provide a true 24-hour service for those customers who require it. The Support Team have instant access to the notes for all current support issues, so any consultant can assist at any time of the day or night without you having to explain the problem all over again.

We have Support options to suit all budgets and needs, which you can read about in the document below.

BatchMaster Support consultants spend part of their time on-site in implementations - they understand your world and how you operate within it.

BatchMaster customers who take advantage of BatchMaster’s ASM and Support options have some unique advantages to help them gain the most from their software.

• The Customer Center on this website contains quick access to lots of useful information and documents without the need to register to access it. There is also a blog part where the Customer Service Team can keep you informed about latest developments and offers.
• To review how to perform a task, or to train new staff, you will have access to BatchMaster University.