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BatchMaster® Service & Support
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| Software
Maintenance |
| Protect
your ERP investment with BatchMaster
Software Maintenance. With this program
you will receive all major product updates
released, every 6 to 12 months. You
will also have access to all product
patches through our secure internet
page. This annual plan includes unlimited
free email technical support. |
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| Technical
Support |
Staffed
with well trained professionals with
years of experience and knowledge in
implementing and running BatchMaster,
BatchMaster Technical Support is here
to help you. Available through annual
technical support contracts, BatchMaster
Technical Support is available 24 hours
a day to answer questions and assist
in problem resolution with BatchMaster.
Telephone technical support is provided
free of charge for the first year following
the purchase of BatchMaster ERP.
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| BatchMaster
Professional Services |
BatchMaster
Professional Services are well trained
professionals equipped with industry
experience and BatchMaster product knowledge.
BatchMaster Professional Services are
the experts in BatchMaster and its partnered
products and add-ons. Services are available
both remotely or onsite and as part
of a fixed fee quote or hourly contract.
Our service professionals use the proven
BatchMaster Implementation Methodology,
the most efficient process in starting
and using our product.
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TESTIMONIALS
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"The
BatchMaster support team has been immediately
accessible almost anytime we've called. They
ask the right questions. They can develop
a patch or provide a workaround fast so we
rarely lose any up-time. And they've always
treated us like a 'partner.' This is the best
support we've had from any source." |
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Jeff
Thompson
Prime Colorants, Inc.
Franklin,Tennessee
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"BatchMaster
Technical Support has been quick to respond
to questions at any level of complexity,and
has been extremely patient in guiding us through
proper use of the product." |
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Bill
Stoltz
Alpha Chemicals Services, Inc.
Stoughton, Massachusetts
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"Immediate
access to BatchMaster technical support on
MY side of the world is crucial to my customers'
success. The BatchMaster technical support
team is always available and ready to help
during regular business hours for those of
us in the Asia-Pacific Region. This sort of
Customer Support helps keep BatchMaster at
the head of the class." |
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John
Biggs
Complete Solutions, Ltd.
Auckland,New Zealand
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