BatchMaster - Process Manufacturing Software : ERP : Manufacturing ERP Solution

BatchMaster respects your preferences concerning the collection and use of your personal data. Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we will at times request personal information from you. The information collected and how it is used will vary across the site. This policy is our way of letting you know how we collect information, what we collect it for, and what choices you may have.

Data Collection :

BatchMaster collects data from users in four main ways.

	Registration screens and online forms
	In the process of online purchases (transaction records) and sales inquiries
	In e-mails sent to BatchMaster from users
	Through automated means such as communications protocols and cookies

BatchMaster may receive data from you as part of the communication connection itself - the standard electronic greeting between your computer, the network, and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies1" previously set by BatchMaster.com to facilitate log in or other site navigation procedures. Some parts of the BatchMaster site use cookies to collect information about visitors' use of the Web site and to facilitate return visits. The information collected from cookies is tracked to enhance security and to improve the functionality of the Web site by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content. Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and membership information to access BatchMaster online communities. Some cookies used by BatchMaster.com may remain on the user's computer after they leave the Web site, but the majority are set to expire within 30 - 120 days. There may be some cookies on certain tools (such as evaluator) that may be of longer duration. Cookies also serve as a convenience to users by creating a more streamlined login process, keeping track of shopping cart additions and preserving order information between sessions. In the future, as we enable further customization of the site, cookies will help in assuring that information provided to you will be the most relevant to your needs.
While we don't offer an opt-out on the site for cookies, browsers do provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie, and to learn what server your information is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you may set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users may generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. To learn more about cookies and browser functionality relating to cookies please search for "cookies" in the help function of your browser.

The data we collect and how we use it :

To provide future service and support.

Information collected for this purpose is both contact information and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices.

As a result of product download. Users who download products under trial licenses and purchasers of products will be contacted to confirm they did not experience problems in the download process and will also be alerted at the end of the license period. These communications are not subject to the general opt-out of marketing notices.

To select content.

Information may be collected to help create Web site content and navigation that is most relevant and user friendly. This includes information collected as a result of site navigation as well as information provided in forms.

To respond to user inquiries and requests for information.

This information includes registrations for newsletters and specific requests for further information.

To provide various BatchMaster communities, such as partners, with relevant product alerts and updates.

updates are related to product releases, prices, terms and special offers. These updates are only sent out as a result of the customer signing up for the relevant program or online account.

To better respond to requests for service or quotes for product and equipment purchase.

BatchMaster will pass contact information to the appropriate BatchMaster sales person, distributor or consultant for follow-up related to your request.

To address performance and fix issues.

On occasion, patches and other fixes to software, such as security patches addressing newly discovered vulnerabilities, are developed by BatchMaster. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers. These communications will not contain marketing messages and will not be subject to general opt-out elections, due to the potential importance of these patches and fixes.

As a result of legal requirements.

BatchMaster may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.

Access :

BatchMaster has provided you with the ability to create an account or profile of information. We maintain the information and allow you to update it at any time. To change this information, please log in as usual and follow the prompts to "update my profile." We continue to work on these methods to increase the scope of information that you may access and update.
While the majority of questions and issues related to access can be handled quickly, a few complex requests may take more research and time. In such cases, access issues will either be addressed within thirty days or you will be contacted as to the nature of the problem and appropriate next steps.

Security:

BatchMaster is concerned with the security of the personally identifiable information we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include - policies, procedures, and technical elements relating to data access controls. In addition, BatchMaster uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.

Policy Updates:

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

We may update this policy from time to time to describe how new site features affect our use of your information and to let you know of new control and preference features that we provide you. You will be updated by email on changes in the privacy policy.