Customer Care

Customer Care

Helping you manage your growth and meet your business objectives

Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Our industry experienced, product experts are dedicated to the ongoing support of your questions and issues, using an automated case management system to track issues. When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.

Customer Benefits

Ongoing support and software updates

BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of:

  • Support desk coverage and response times

  • Issue resolution in the areas of licensing, installation, reports, data, software usability, and third party software integration and compatibility

  • Onsite assessments

  • Continual access to software upgrades and service packs

Ongoing education and training

Education begins at our initial kick-off meeting with user training given during implementation go live, and then continues with BatchMaster University programs. Learn the tips and tricks for configuring your system, generating customized reports and getting the most out of your software by taking advantage of our available

  • Regularly scheduled live webinars

  • Online training and reference materials